At BAVI FEELING, customer satisfaction is our top priority. We understand that sometimes issues may arise with your purchase, and we are here to assist you. Please read our Refund Policy below to understand how we handle returns and replacements.

Replacement Eligibility:

• If you receive a product that is defective or damaged, we are happy to replace it with a new one.
• Replacement Requests must be made within 30 days from the date of purchase.

Exclusions:

• We cannot offer replacements for customized or personalized products, as they are specifically made for you.
• Please note that minor variations in color or design may occur due to the nature of handmade or unique products.

Return Process:

• To initiate a Replacement Request, please contact our customer support team at baviofficialcontact@gmail.com and provide your order details.
• Our team will guide you through the return process and provide you with the necessary instructions.
• Please note that customers are responsible for return shipping costs, unless the return is due to our error or a defective product.

Damaged or Defective Items:

• If you receive a product that is damaged or defective, please contact us immediately with details and photographic evidence.
• We will assess the situation and, if deemed appropriate, provide a replacement, free of charge.

Non-Replacement Items:

• Sales items, promotional items, and gift cards are not eligible for replacement.

By purchasing from BAVI FEELING, you agree to comply with this Refund and Replacement Policy. We reserve the right to amend this policy at any time without prior notice.

If you have any further questions or concerns regarding our policy, please don't hesitate to reach out to our customer support team. We are dedicated to ensuring your satisfaction and will gladly assist you in any way we can.

1. Processing Time:

• We strive to process and ship orders as quickly as possible.
• Orders are typically processed within 1-2 weeks from the date of purchase.
• Please note that processing time may be slightly longer during peak seasons or promotional periods.

2. Address Accuracy:

• It is your responsibility to provide accurate and complete shipping address information.
• We are not responsible for delays or non-delivery caused by incorrect or incomplete addresses provided by the customer.

3. Lost or Damaged Packages:

• In the rare event that your package is lost or damaged during transit, please contact our customer support team as soon as possible.
• We will work with the shipping carrier to resolve the issue and, if necessary, initiate a claim on your behalf.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

Products are stocked up on a regular basis.

If a product you want is out of stock, please feel free to shoot us a message with the product you are looking for in the subject line. We will send you a notifications when they are back in stock!

At BAVI FEELING, we are committed to protecting your privacy and safeguarding your personal information. This Privacy policy explains how we collect, use, and protect your data when you purchase and interact with our products. By using our website and providing us with your personal information, you consent to the practices described below.

Information Collection:

• We collect personal information such as your name, email address, shipping address, and payment details when you place an order on our website.
• We collect non-personal information such as your IP address, browser type, and device information to enhance your browsing experience.

Use of Information:

• We use the information you provide to process your orders, deliver products, and communicate with you about your purchases.
• We may use your email address to send you updates, promotional offers, and newsletters, but you can opt out at any time.
• We do not sell or share your personal information with third parties, except when necessary for order fulfillment or as required by law.

Data Security:

• We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.
• We use secure socket layer (SSL) encryption technology to safeguard your payment information during transactions.

Cookies and Tracking Technologies:

• We use cookies and similar tracking technologies to enhance your browsing experience and gather information about how you interact with our website.
• You can modify your browser settings to manage or disable cookies, but this may affect the functionality of our website.

Third-Party Links:

• Our website may contain links to third-party websites or services that have their own privacy policies.
• We are not responsible for the privacy practices or content of these third-party websites. We encourage you to review their policies before providing any personal information.

Children's Privacy:

• Our website is not intended for individuals under the age of 13. We do not knowingly collect or store personal information from children.

Data Retention:

• We retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required by law.